Episodes
1. Episode 1
September 14, 2015
45 min
The team unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police.
2. Episode 2
September 15, 2015
45 min
The team investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now threatens a family's entire house.
3. Episode 3
September 16, 2015
45 min
The team meet a group of neighbours who have discovered they have been paying too much for their water for decades.
4. Episode 4
September 17, 2015
45 min
The team investigate the story of a couple who paid to put their belongings into storage but have never seen them since.
5. Episode 5
September 18, 2015
45 min
The team investigate property nightmares and disastrous building work, with a report on a company that's taken thousands of pounds for jobs left unfinished.
6. Episode 6
September 21, 2015
45 min
The team explore whether enough is done to contact customers when a product is recalled for safety reasons and reveal new ways to check if products are safe.
7. Episode 7
September 22, 2015
45 min
Unwanted calls - and how to stop them - are under investigation as the team meet people plagued by a barrage of nuisance calls.
8. Episode 8
September 23, 2015
45 min
The team are on the trail of whoever is behind a fake shopping site that uses the details and addresses of genuine businesses to lure people into ordering.
9. Episode 9
September 24, 2015
45 min
The team uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem.
10. Episode 10
September 25, 2015
45 min
The team meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake.
11. Episode 11
September 28, 2015
45 min
The team expose all-too-plausible scams that have cost viewers hundreds of thousands of pounds and share advice to help viewers avoid being stung the same way.
12. Episode 12
September 29, 2015
45 min
The team reveal easy ways to avoid losing either money or personal details online, investigating the darkest corners of the web.
13. Episode 13
September 30, 2015
45 min
The team talk to a man whose bank refused to believe he wasn't dead, in an error that ended up costing him hundreds of pounds.
14. Episode 14
October 1, 2015
45 min
The team investigate situations where viewers have been left frustrated by the customer service they have received.
15. Episode 15
October 2, 2015
45 min
A tragic event highlights a common mistake made with holiday cover, and the team open up a pet clinic after a rise in complaints about insurance.
16. Episode 16
October 5, 2015
45 min
The team investigate houses under attack from plants and trees and what happened to one woman's family silver after she trusted an expert to sell it.
17. Episode 17
October 6, 2015
45 min
The team investigate the spiralling costs of energy and heating and share advice on how to bring bills down without switching supplier.
18. Episode 18
October 7, 2015
45 min
As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify which products are the best.
19. Episode 19
October 8, 2015
45 min
The team investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected.
